Frequently Asked Questions

How early should I arrive before my appointment?
We usually recommend arriving 15-20 minutes before your appointment time so that you could have time to go through our hair/make-up styling area if you so choose.

Can I bring my pets?
Yes. We recommend that dogs be on leashes and cats or other smaller pets be in carriers. We will have an animal station area set up for you and your pet while you wait. Please be courteous of other guests and carry clean up materials for your animal. Trash cans will be available.

Refund Policy (for each option you must also subtract the credit card processing fees)
     If a cancellation is:
     1. Before Friday, April 18 at 5:00pm– 100%
     2. After 5:00pm Friday, April 18 through Friday, April 25, 2008 at 5:00pm –75%
     3. After 5:00pm Friday, May 2 through the week of the Shoot Out – NO REFUNDS

Is nude photography allowed?
Yes, certain photographers have agreed to shoot nudes but it must be discussed beforehand so that we can make arrangements ensuring privacy.

What kind of clothes should I wear?
Generally solid colored clothing photographs better in a studio setting than prints or patterns. Certain colors may also look better against certain backdrops. Please take note of the color backdrop that your photographer will be using for guidance. If this information isn't available, we recommend that you bring 2-3 different shirts to choose from.

Will you have hair and makeup again this year?
Yes, we will have hair and makeup professionals volunteering fro this year's Shoot Out. Please be aware that due to the large number of Shoot Out participants, hair and makeup sessions will be fairly short. You should do your own hair and makeup at home and our volunteers will provide "touch ups" and give you advice on what makeup tricks will make your photos look even better.

How large a group can be photographed?
We recommend that the number of people and/or pets in a session should be no more than seven.

What are some tips for getting the best shots of my kids?
Make sure your children are in comfortable clothing, bring along some of their favorite toys to keep them comfortable and occupied, bring along some snacks so they won't be hungry and irritable and pick a time of day for your session when they won't be too tired.

How will I amuse my kids while we wait for our photo session?
The Light Factory staff and volunteers will be providing fun educational activities for your children while you wait. We will have lots of coloring books and for older kids we will provide hands-on photography activities. For small children you might want to bring along a favorite stuffed animal or toy.

What is your policy on re-shoots?
Due to the scale of this two-day fundraiser, it is impossible for us to offer re-shoots upon request. Re-shoots can be provided only in the event that digital files are lost or corrupted during transfer TLF staff. Please note that we have extended each photo session from 20 to 30 minutes. We believe that this will improve overall quality of photo sessions by allowing photographers and participants more time to get the perfect shot!

Please check this website in the next weeks and month to find out answers to questions related to ordering prints, maps and directions, and more.